SMS Terms & Conditions
Program
Program name: Highwood at Carter Mountain Guest & Operations Messages
Operated by: 266 TX Moonshiner LLC, which operates Highwood at Carter Mountain, a short-term rental cabin in Broken Bow, Oklahoma.
What messages you'll receive
The program uses two phone lines:
- Our guest line sends messages to guests with a reservation at Highwood, such as booking confirmations, check-in and checkout instructions, directions and arrival details, Wi-Fi and house information, answers to common questions, and help during your stay.
- Our operations line sends messages to our cleaners, maintenance providers, and vendors, such as cleaning and turnover schedules, job requests and confirmations, access and timing updates, and maintenance alerts.
These are informational and customer-care messages related to stays and property operations. We do not send marketing or promotional text messages.
How you opt in
- Guests opt in by providing their mobile phone number when booking or at check-in and agreeing to receive text messages about their stay (for example, by checking an unchecked consent box on our contact or check-in form, or by texting our guest line first). Consent to receive texts is not a condition of booking.
- Cleaners, maintenance providers, and vendors opt in by giving written or verbal consent to receive job-related text messages when they are engaged to work with us. We keep a record of that consent.
Message frequency
Message frequency varies based on your reservation or the work scheduled. Guests typically receive a few messages before and during a stay.
Costs
Message and data rates may apply. Check with your mobile carrier for details about your plan.
How to opt out
Reply STOP to any message to stop receiving text messages from that line. You will receive one final message confirming you've been unsubscribed. To rejoin, reply START or contact us.
Help
Reply HELP to any message for help, or contact us using the details below.
Calls and AI voice assistant
Calls to our guest line and our operations line may be answered by an AI voice assistant that can share stay information, take messages, and route urgent issues to a member of our team. Calls may be recorded and transcribed for quality, safety, and record-keeping. If you do not want to speak with the AI voice assistant, you can ask to leave a message for a team member or contact us by email. For emergencies, always call 911 first.
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
Privacy
Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties.
Support contact
Email hello@highwoodatcartermountain.com. Operated by 266 TX Moonshiner LLC. Reply STOP to opt out or HELP for help on our guest line or our operations line.